Terms of service
Before making a purchase, we strongly recommend that you read the Privacy Policy, as well as the Terms of Use of the site, since any access to our website and its use implies that you have accepted its "Rules of Use" Dear consumers, we inform you that in accordance with the current According to the Law on Consumer Protection (Official Gazette of Montenegro 002/14,006/14,043/15,070/17,067/19), a purchase made through our website is considered a contract concluded outside the premises of the enterprise, that is, at a distance, which implies a contract concluded between the merchant and the consumer within the framework of an organized system of sales or provision of services without the simultaneous presence of the merchant and the consumer in the same place, according to which, until the time of the conclusion of the contract and for the conclusion of the contract, only one or several means of remote communication are used. You can read the Agreement here.
We also want to note that we reserve the right to change or supplement the provisions of this section at any time in whole or in part without prior notice to the user. Please review and read carefully all provisions of this section from time to time when accessing our site, as by continuing to use any of the site's features, you consent to and accept all posted terms and conditions of use.
DEFINITION OF TERMS
"MONTESENSE", "MONTESENSE.me", "website" or "Online Store" or "online store", "we" - when we use the above terms on this site, we use them in the meaning that refers to the company - the company KOLPAK DOO, PIB: 03215946. "User", "You", "Your" - When the above terms are used on this website, they all refer to the individual who is accessing and/or using the website.
INTELLECTUAL PROPERTY RIGHTS
All content on the MONTESENSE.me website is the property of KOLPAK DOO. All content of the site, i.e. all texts, images and other materials are copyrighted and owned by KOLPAK DOO or posted on the site with the permission of the manufacturing companies and trademark owners. The sole owners of all trademarks displayed on this website (brand logo, quality logo, links, service marks, etc.) are the companies that are the manufacturers or owners of the brand.
INTELLECTUAL PROPERTY RIGHTS
All content on the MONTESENSE.me website is the property of KOLPAK DOO. All content of the site, i.e. all texts, images and other materials are copyrighted and owned by KOLPAK DOO or posted on the site with the permission of the manufacturing companies and trademark owners. The sole owners of all trademarks displayed on this website (brand logo, quality logo, links, service marks, etc.) are the companies that are the manufacturers or owners of the brand.
Unless it is expressly highlighted and highlighted anywhere on the MONTESENSE website, you are permitted to freely view the contents of this website when and for as long as you wish, reproduce portions of it by printing, copying and downloading the contents, but solely for your own personal use. for informational and non-commercial purposes or for the purpose of forwarding to others. The content of the pages of the online store may not be sold, reproduced or distributed without the consent of the Seller.
The Buyer agrees that the Seller retains ownership of the published content and that the rights to the content include all rights that may arise from design, concept and other related rights, which are protected by regulations governing intellectual property on local level. and/or internationally. The Seller authorizes the Buyer to view the contents of the pages of the Online Store (previously excluding the right to commercial use of the content by the Buyer). The buyer agrees that the seller is the owner of copyrights, registered trademarks and service marks and other intellectual property rights to all materials and / or content available on the pages of the online store.
Any public display, distribution, sale or any other form of reproduction of the contents of this site for profit is prohibited, i.e. use of parts of this site for commercial purposes, it is prohibited to change the content of this site, as well as the inclusion of parts of it by copying on other websites or other types of public announcements and advertising.
RIGHT TO PROTECTION OF PERSONAL DATA
When visiting or using the MONTESENSE website in certain locations or when using certain features of the site, we may ask you to provide us with certain personal data that we need in order for us to deliver the purchased products to you, to inform you about the status of your order, to informing about our marketing activities, etc. How we collect your personal data, under what conditions, for what purpose and how and under what conditions we store and protect it, you can read in the Privacy Policy section on our website. By providing personal data for the purpose of making a purchase, you consented to the processing of data for the purpose of purchasing and delivering goods.
ACTIONS PROHIBITED ON THE MONTESENSE.ME SITE
Any unauthorized use of the contents of the MONTESENSE.ME website that does not comply with the terms of use of the website and legal regulations is strictly prohibited.
Any activity related to the use of this website, the operation and dissemination of content containing accusations, insults, slander, incorrect information about the MONTESENSE account, i.e. any activity on this website that damages the business reputation and reputation of MONTESENSE and DOO "KOLPAK" of its employee, third parties and our business partners is prohibited.
Any activity by which this website is exploited for commercial purposes by website users or third parties, such as the sale of products or promotional services by website users or third parties, is prohibited.
Any activity that violates the right to privacy or any other right of third parties, in particular the presentation, placement or provision of personal data of third parties without the prior consent of third parties is also prohibited.
Posting and making available material on this website that is offensive, false, racist, pornographic, vulgar, threatening, discriminatory, incites or encourages criminal acts or other unlawful acts that may prejudice the public interest or damage the web -site or third parties, as well as content, the placement and publication of which the user does not have the right is prohibited. MONTESENSE will immediately remove such content from the website without prior warning or notice to the user of the website and will take other actions and actions as required by law.
It is prohibited to upload to this site files, computer codes, programs that contain and allow the transmission of viruses and which may interfere or make it impossible to operate the site, take control of it or the equipment necessary for its operation, or otherwise cause damage. MONTESENSE website, user website or third parties is strictly prohibited.
The MONTESENSE website may contain links to third party websites. If the User activates a link to a third party's Internet address, he will be redirected to the third party's website. The client is obliged to familiarize himself with the privacy policy of the third-party site that he visits. In connection with the foregoing, the Seller does not control such content and does not bear any responsibility for the content and privacy practices of third parties.
CONTENT POSTED ON THE MONTESENSE WEBSITE BY THE USER
Content posted by users on the MONTESENSE website is any material, message or content that the user of the site transmits to this site on his own initiative. The transmission of content to this website may be by email or otherwise and may consist of a comment, message, question, suggestion, information, or any form of data suitable for sending and receiving electronically.
By submitting User Content to the MONTESENSE website, it becomes our property and may be used for any purpose. By posting content, the user of the site gives his consent to the publication of content on the site and guarantees that the content provided is his property, that the use, publication or distribution of the submitted content by the MONTESENSE site does not violate his rights or the rights of third parties. All content provided by the user or published in the above manner, with the exception of personal data that enjoys special protection, is not confidential and MONTESENSE is not obliged to store it, but may make it available to third parties without the consent of the user.
MONTESENSE is under no obligation to distribute the submitted material, post it on the website or otherwise provide access to its content to third parties. MONTESENSE has the right, but not the obligation, to review and evaluate the submitted material before publication.
COMPLETENESS AND RELIABILITY OF THE INFORMATION AND DATA SPECIFIED ON THE SITE
All information and data available on this website is for informational purposes only and cannot be considered professional or expert opinion or advice. They are subject to change without notice at any time.
MONTESENSE does not give any guarantees and does not assume any responsibility for the consequences arising from the assumption of the user of the site or the purchaser of the product about the accuracy, completeness and timeliness of the placement of information and materials on the site.
All materials and information on the MONTESENSE website are subject to change without notice, so you are solely responsible for keeping track of all changes to its content.
TERMS OF PURCHASE
Opening hours of the MONTESENSE online store from 00:00 to 24:00, 7 days a week. You can order the goods presented on the site at any time, except in cases of technical problems or regular maintenance and updating of the site.
If you place an order on non-working days or holidays, your shipment will be transferred to the courier service for delivery on the next business day.
When buying goods, keep in mind that when ordering goods and confirming the order in the online store, you enter into a remote sale agreement on the terms of the Consumer. Protection Law. According to the aforementioned Law, a distance contract is defined as a contract of sale concluded between the seller and the consumer in the framework of organized sales or the provision of services at a distance without the simultaneous physical presence of the consumer or seller through the exclusive use of one or more means of distance communication until the conclusion of the contract, including the moment the conclusion itself. You can download a copy of the signed Remote Selling Agreement here.
All products offered in the MONTESENSE online store are shown with photographs for informational purposes. If you have any questions or doubts about the products from our online offer, please contact us and ask us a question by e-mail MONTESENSE@gmail.com. All prices in the online store are expressed in Euro currency and are indicated for each product separately and for the quantity of one product, including value added tax, at the exchange rate in force at the time of the payment transaction. Goods are shipped at prices in effect on the day of order, regardless of the selected delivery date. The seller reserves the right to change the price of the goods without prior notice. The goods presented in the online store are part of the Seller's assortment, but this does not mean that all goods are always available, that is, they are in the Seller's warehouse. Product-specific data must indicate whether a particular product is available at the time of e-commerce.
The prices of our products are subject to change and we reserve the right to change them daily. Once an order confirmation has been received, the price of the item cannot be changed.
The price of the goods does not include the cost of delivery to the address / place of delivery. The cost of delivery of the goods shall be borne by the customer, indicated separately as "delivery costs" and included in the total amount. As a special benefit for our customers, we also provide free shipping, but only if the value of your order exceeds the amount of 40 euros (value only for ordered goods, including VAT). Payment can be made by cash on delivery upon delivery of the ordered goods and payment by payment card through our website.
Any adult individual can purchase goods on the website of the online store for their own / personal use and for non-commercial purposes.
Minors may only purchase our products through a parent or guardian.
CONFIRMATION OF AN ORDER
Upon receipt of your order placed through our online store, its processing begins, which ends with the CONFIRMATION OF THE ORDER. Processing your order means checking the details of the buyer (only the correctness and clarity of the data required for delivery) and checking the details in the purchase order (checking that we can deliver all the goods ordered).
We would like to inform you that we reserve the right to contact you prior to confirming the order (via the email or phone number you left when placing the order) in order to resolve ambiguities or possible errors in the data you have provided to us and before checking the same, in order to possibly correct the defects found and to ensure the efficient delivery of the ordered goods.
When we have processed your order, we will send you an ORDER CONFIRMATION to the e-mail address you provided us for communication, which means that we have accepted it and can fulfill it and proceed with delivery.
If you did not receive an order confirmation email after submitting your order, please check that the contact email address you provided is correct, the order confirmation email may have been received as junk, spam, junk or contact us via email MONTESENSE@gmail.com.
In particular, we would like to point out that we reserve the right to cancel your order if we are unable to fulfill it for technical or other objective reasons, that we reserve the right, if we do not currently have all the products ordered, we will deliver you only what we have in stock with notification of the method and delivery time of the remaining ordered items. Whenever there is a change in the status of your order, we will notify you in a timely manner by sending you an email.
ORDER DELIVERY
We initiate the delivery of the shipment after your order has been confirmed. The parcel is delivered by courier service to the address specified by you when placing the order. If the delivery fails even after two attempts, the package will be returned, that is, it will not be delivered to you.
The transport of the goods is 100% insured by the shipping company and in case of any damage it will be fully reimbursed to the customer. Upon receipt of the goods from the courier service, the Buyer is obliged to inspect the packaging for visible damage. If you notice that the shipping box is damaged or the product is damaged, please refuse to receive the package and inform us by email MONTESENSE@gmail.com
Delivery will be made within 3 days of receipt of the "Purchase Order Confirmation", except in exceptional cases, of which the customer will be specifically notified by e-mail address and estimated delivery date.
Please note that shipping costs are not included in the price of the item and you are responsible for paying for them yourself. Shipping costs are listed separately and included in the total amount you owe us based on a confirmed order.
For the time being, we would like to inform you that you are responsible for the shipping costs, and if you decide to cancel your purchase, using the right to terminate the contract in the manner, under the conditions and within the time limits described in more detail in the CONDITIONS FOR UNILATERAL TERMINATION.
If you order goods worth more than 40 euros through our online store (meaning only for ordered goods without shipping costs), we will cover the shipping costs - FREE SHIPPING
CONDITIONS FOR TERMINATION OF THE AGREEMENT UNILATERALLY
The Law on the Protection of Consumer Rights in Distance Selling establishes the right of the buyer to unilaterally terminate the contract concluded remotely, without giving reasons, within 14 days from the date of transfer of the goods to the buyer or a third party. specified by the buyer who is not the carrier.
You can download the contract termination form unilaterally here.
By withdrawing from the contract, the Buyer undertakes to return the goods to the seller without delay and no later than within 14 days from the date of sending the application form for termination of the contract.
The direct costs of returning the goods shall be borne by the Buyer.
Goods that are returned must be unused, undamaged and in their original packaging, the original receipt form must be attached - a statement of termination of the contract. The declaration of withdrawal from the contract acquires legal force from the day it is sent to the seller.
We may refund the amount paid after the goods have been returned to us or after you have provided us with proof that you sent the goods back to us if you informed us before the goods were returned to us.
If the Buyer exercises the right to terminate the contract unilaterally, the service provider is obliged to return the amount paid by the Buyer under the contract without delay, and no later than within 14 days from the date of receipt of the application for termination, in the same way as the payment was made.
The buyer undertakes to return the goods unused, undamaged and in the original, undamaged packaging and in the same quantity. Return of individual parts of the kit is not allowed.
The buyer is responsible for any reduction in the value of the goods as a result of the handling of the goods, except for what was necessary to determine the nature, characteristics and functionality of the goods.
The buyer does not have the right to unilaterally terminate the contract if the subject of the contract are sealed goods that are not suitable for return for health or hygiene reasons, if they were opened after delivery, if the subject of the contract are goods that, due to their nature, are inseparably mixed with others things after delivery, if the subject of the contract are perishable goods or goods whose shelf life is coming to an end, if the subject of the contract is goods whose price depends on changes in the financial market, which are beyond the influence of the seller and may arise during the period of validity of the consumer's right to unilateral termination of the contract.